Frequently Asked Questions
How can I ensure an invoice isn’t included with the Gift?
As a gifting company, we never include a packing slip or an invoice with the gift. Your order confirmation and invoice is only sent electronically via email upon ordering.
How do I track my gift?
Once your order has been dispatched, you will receive a tracking number via email.
Can I change the details of my order?
In most cases before your order is dispatched, we can modify any of the details or product. Simply reply to your confirmation email, or email email@example.com.
Can I customise a Gift?
Yes you can.
If you are looking for larger bottle gifts or perhaps a cocktail we don't sell in your standard range, just email your special request to firstname.lastname@example.org.
Note: you can choose Gluten Free & Nut Free Snacks when you select your product.
I would like to send 2 glasses with my gift. Is this possible?
Most of our Cocktail & Mocktail boxes can be upgraded to 2 glasses & extra snacks for a flat rate of $25. On each product page, there are upgrade options you can select.
Can I request special dietary requirements for the snacks?
We have the option to choose Gluten Free & Nut Free Snacks when you select your product.
Any other special dietary requirements, please email email@example.com.
The gift has arrived but an item is broken. What do I do?
Firstly – we are so sorry. Please take a photo of the broken item and discard of it safely.
We send a lot of very fragile items around Australia, and although rare, breakages occur.
All you need to do is send that photo of the broken item to firstname.lastname@example.org with your name and address and we will express ship a replacement immediately.
How long will my delivery take?
Most deliveries around Australia in normal times are 1 to 2 days. Regional & Rural areas can be a little longer. During peak times, this can extend an extra couple of days.
If you place your order in advance and tell us your requested delivery date at the checkout, we can send earlier if events arise that slow shipping times down.
Check the delivery timetable here.
Where are you based?
We are based on the beautiful Central Coast of NSW Australia.
Do you have any promotions for discount codes?
Any sales or discount codes will be shared & announced via our social media on Facebook or Instagram. Make sure you are following them on both @cheerssweetieau, for updates and special offers.
What is your relationship with DoGoodLabs?
We purchase snacks for a gift boxes from DoGoodLabs because they are delicious and they are a company that believe in doing good. Every packet we buy from them helps someone in need & at Cheers Sweetie HQ we think that’s pretty cool!
About Do Good Labs:
Do Good Labs started a snack company because they realised no organisation can help everyone, but everyone can be inspired to help someone.
50% of their profits fund local charity projects to support the less fortunate. DO GOOD LABS focus in 2021 is to help the nation by supporting:
- Food Security to many (goal of 1 Million meals donated through Ozharvest),
- Youth Mental Health Services (through Reach Out)
- Childhood Cancer Family Support (through Camp Quality).
So when you send someone you care about a Cheers Sweetie Gift, you are also giving a stranger a helping hand!
Check them out! www.dogoodlabs.com.au.
Are you an Australian Company?
Yes. We are a wholly owned and run Australian business based on the Central Coast of NSW.
What are my shipping costs?
We offer $9.95 Flat Rate Shipping ANYWHERE in Australia or free shipping over $150.
Do you ship to regional & rural areas?
Yes… as we are based in a regional area this is so important to us. Everyone should be able to send great gifts anywhere in Australia.
Do you do custom Corporate orders?
You also can pre-order your Christmas Hampers & Gifts anytime throughout the year.