Frequently Asked Questions

Can I customise a gift?

Yes you can.

If you are looking for larger bottle gifts or perhaps a cocktail we don't sell in your standard range, just email your special request to hello@cheerssweetie.com.au.

Note: you can choose Gluten Free & Nut Free Snacks when you select your product.

How can I ensure an invoice isn’t included with the Gift?

As a gifting company, we never include a packing slip or an invoice with the gift. Your order confirmation and invoice is only sent electronically via email upon ordering. 

Do you have Afterpay?

Yes - you can use Afterpay at the checkout

How do I track my gift?

Once your order has been dispatched, you will receive a tracking number via email.

Can I change the details of my order?

In most cases before your order is dispatched, we can modify any of the details or product. Simply reply to your confirmation email, or email hello@cheerssweetie.com.au.

Do you have a Liquor Licence?

Yes we do! LIQP770017315.

I would like to send 2 glasses with my gift. Is this possible?

Most of our Cocktail & Mocktail boxes can be upgraded to 2 glasses & extra snacks for a flat rate of $25. On each product page, there are upgrade options you can select.

Can I request special dietary requirements for the snacks?

We have the option to choose Gluten Free, Nut Free, Diary Free & Vegan Snacks when you select your product.

Any other special dietary requirements, please email hello@cheerssweetie.com.au.

The gift has arrived but an item is broken. What do I do?

Firstly – we are so sorry. Please take a photo of the broken item and discard of it safely.

We send a lot of very fragile items around Australia, and although rare, breakages occur.

All you need to do is send that photo of the broken item to hello@cheerssweetie.com.au with your name and address and we will express ship a replacement immediately.

How long will my delivery take?

Check the delivery timetable here.

What is the difference between Standard Shipping & Future Date Shipping?

Visit our delivery information page here.

Where are you based?

We are based on the beautiful Central Coast of NSW Australia.

Do you have any promotions for discount codes?

Any sales or discount codes will be shared & announced via our social media on Facebook or Instagram. Make sure you are following them on both  @cheerssweetieau, for updates and special offers. 

Are you an Australian Company?

Yes. We are a wholly owned and run gifting company based on the Central Coast of NSW, Australia.

Do you ship to regional & rural areas?

Yes… as we are based in a regional area this is so important to us. Everyone should be able to send great gifts anywhere in Australia.

Do you do custom Corporate orders?

We sure do. Hop over to our Corporate page for more information or email hello@cheerssweetie.com.au or call 1800 966 036.

You also can pre-order your Christmas Hampers & Gifts anytime throughout the year. 

Can I change the address for a Subscription Gift Box?

You sure can. If you have moved during your subscription delivery period please update us immediately by emailing hello@cheerssweetie.com.au with the new address and we will update it for you.

Why don't you supply fresh produce in your gifts anymore?

The simple answer is - Australia's State & Territory Quarantine Laws are very strict and whilst we could send fresh produce to some states & territory, it wasn't in the best interest of our customers, business or country. We searched high and low for the best possible alternative to fresh produce, which we now ship in our gifts.